Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more 'selling'?there is only buying. When potential customers have near perfect information on the web, it means salespeople must transform from authority to …
UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is mad…
Manajemen Perpustakaan Penerapan TQM dan CRM yang merupakan salah satu buku ajar yang ditujukan untuk menunjang perkuliahan di Program Studi Perpustakaan dan Ilmu Informasi. Selain itu, buku ajar ini membantu para mahasiswa untuk memahami konsep manajemen perpustakaan secara Iebih komprehensif. Namun, ilmu ini juga sangat bermanfaat bagi mahasiswa b…